Frequently Asked Questions

General Information

Q: Where can I find out more about Toys“R”Us, Inc.?
A: A great deal of information about Toys“R”Us, Inc. can be accessed within the About Us section, as well as elsewhere on the Corporate website. If you have further questions after navigating the site, please contact Corporate Communications at (973) 617-5900 or press@toysrus.com.
Q: Where is the Toys“R”Us, Inc. Corporate Headquarters located?
A: Toys“R”Us, Inc. is located at One Geoffrey Way, Wayne, NJ 07470. The main number is (973) 617-3500.

Q: How may I be added to your press release/news distribution list?
A: Please contact Corporate Communications at (973) 617-5900 or press@toysrus.com.
Q: How may I request a comment or quote from a Toys“R”Us®, Babies“R”Us® or FAO Schwarz® representative?
A: Please contact Corporate Communications at (973) 617-5900 or press@toysrus.com.
Q: How may I receive access to a Toys“R”Us, Babies“R”Us or the FAO Schwarz store for a story or production opportunity?
A: Please contact Corporate Communications at (973) 617-5900 or press@toysrus.com.
Q: How may I receive permission for product placement?
A: Please contact Corporate Communications at (973) 617-5900 or press@toysrus.com.
Q: Where can I access or request company images and/or b-roll?
A: Visit the Image Library and Video Library in the Press Room. Here, you can peruse images and videos grouped by category. To obtain a password for the protected pages, please contact Corporate Communications at (973) 617-5900 or press@toysrus.com.

Q: How may I obtain more information about Toys“R”Us, Inc. financial news and policies?
A: Please refer to our Investor Relations page. Financial news media may contact Corporate Communications at (973) 617-5900 or press@toysrus.com.
Q: Does Toys“R”Us, Inc. publish an annual report?
A: No. Toys“R”Us, Inc. became a private company in 2005; therefore, the last time the company published an annual report was in 2004. Visit our Investor Relations page for quarterly and year-end earnings reports.

Q: Where can I find information about the product safety standards at Toys“R”Us, Inc.?
A: Our dedicated Safety website, Toysrus.com/Safety, provides a comprehensive overview of our safety standards and protocols. If you have further questions after navigating the site, please contact the Corporate Communications department at (973) 617-5900 or press@toysrus.com.

Q: Who may I contact regarding donations for a charitable cause?
A: Please visit the Charitable Giving page for guidelines and information regarding donation requests.

Q: How can I find out about events taking place at the Toys“R”Us Times Square or FAO Schwarz flagship stores in New York City?
A: Please visit the individual store websites for special event information at Toys"R"Us Times Square and FAO.com.